Request deletion
Opens an email with the details already filled in. Send it from the address on your account.
- 1
You ask
Email us from the address on your account, with your shop name and the mobile number you sign in with.
- 2
We check
We match the request against your registered number, so nobody else can delete your records.
- 3
We delete
Done within 30 days. You get a confirmation, and backups are purged on their normal rotation.
This cannot be undone. Your customers, delivery history and invoices go permanently. If you only want a break, ask us to pause your subscription instead - your records stay intact.
What gets deleted
- Your owner account and every staff account under your shop
- Your shop profile, rates and settings
- Every customer record - names, mobile numbers and addresses
- Your full delivery history and generated invoices
- SMS receipt logs tied to your shop
What we keep, and why
- Transaction records the law requires us to keep for tax and accounting
- Anonymous totals that cannot identify you or your customers
Kept only as long as required, used for nothing else, then deleted.
You may not need to delete everything
Do it in the app. The customer leaves your list but their past deliveries stay, so your totals and old invoices remain correct.
Open the customer and turn off Send SMS receipts. Their deliveries carry on being recorded and billed as normal.
Questions? Email support@vodabook.com or read our privacy policy.