Do I need internet to log a delivery?
No. Deliveries logged without signal are queued on the phone and sync automatically once you are back online. Nothing is lost, and the customer still gets their receipt after the sync.
How is the total for a delivery calculated?
Bottles × the rate that customer is on. A rate is either a bottle price plus a delivery charge — PKR 50 + PKR 20 bills PKR 70 a bottle — or one fixed price per bottle. Either way it comes from the rate, never from somebody typing an amount at the door.
What happens to old records if I change my rates?
Nothing. Past deliveries keep the price they were charged at, so previous invoices and monthly totals stay exactly as they were. New rates apply only to deliveries logged after the change.
How do I get an account?
You create it yourself - tap Sign up and choose whether you supply water or buy it. There is no form to send and nobody to wait for. Your mobile number is your username, so use the one you keep.
Does my customer need the app?
No. A customer you add yourself never installs anything - they just get an SMS receipt after each delivery. Customers who want to can create their own free account, which lets them find shops in their area and see their own delivery record, but nothing about your round depends on it.
Can a customer stop receiving SMS receipts?
Yes. Open the customer in the app and turn off "Send SMS receipts". No further messages go to that number, and their deliveries are still recorded and billed as normal.
What does the customer see the messages coming from?
From VodaBook’s own SMS number, on your behalf — not from your phone. Every receipt carries your shop name, so the customer knows who it is from — for example “Hello Ahmed, Hydro Fresh delivered 3 bottles”.
How do I add an employee?
Open Employees and press Add employee — name, their mobile number and a password. Give them those details and they sign in on the app (or the website, with the Employee door). Employees cannot sign up on their own; only you can create the account.
How do I tell an employee which houses to deliver to?
Open Routes, pick the day, and add that day’s houses — "Select all Monday customers" ticks them in one go. Give them to an employee, or press Divide equally to split them between several. It repeats every week. See "Working with employees" in How it works for the full walk-through.
Can my employees see my earnings and rates?
No. An employee sees customer names for their own round only — no rates, phone numbers, reports or earnings. They log deliveries, can pass a new customer on to you as a request, and chat with you.
An employee is off today. What do I do?
Open the employee and press Mark absent: pick the date, who covers and the reason. Their houses go to the other employee for that day only. If only a few houses were missed, use "Give to another employee" on those houses instead.
Can more than one person use the app at the same time?
Yes. Every employee has their own login and they can all deliver at once. Records land in the same shop ledger, and you see each delivery live.
How do I bill a customer at the end of the month?
Open the customer and generate their monthly invoice as a PDF, or produce a full shop report for the month. Both can be shared straight from the phone.
What does it cost?
Nothing. VodaBook is free for every shop while we grow - every feature, no customer limit, no card. If that ever changes we will tell you well in advance, and your records stay yours either way.
Is my data safe if I lose my phone?
Yes. Everything is stored on our servers, not only on the device. Sign in on a new phone and your customers and history are all there. Change your password if you think the old phone is compromised.
How do I delete my account?
See the Delete your account page. You can request deletion from inside the app or by email, and we remove your data within 30 days.
Still need help?
Contact us or email support@vodabook.com - we reply the same working day.